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Network Operations Center |
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Phonoscope established its Network Operations Center (NOC) to increase Internet network support and to provide corporate clients with the most reliable and value-added corporate solutions. Phonoscope’s NOC is a high-tech monitoring center equipped with powerful hardware and software tools and managed by dedicated support engineers. Operating 24 hours a day, 7 days a week, the NOC is designed to monitor, identify and solve any kind of encountered network irregularity. How the NOC functions - The NOC is fully equipped with sophisticated network management, monitoring and analysis tools.
- The NOC is at the service of all corporate clients and answers all their calls, questions and inquiries.
All problems are recorded and immediately solved by the center’s engineers. In case the problem can not be resolved immediately, the corporate customer will be assigned a ticket number in order to follow-up on his request. Experienced engineers at your service The NOC engineers are properly trained to proactively monitor and troubleshoot any kind of network related problem. Thus, the NOC provides assistance related to dedicated connections, mail, DNS, proxy and other network services. NOC features and benefits The NOC provides the following quality benefits and capabilities:
- Monitoring all backbone links and network devices.
- Ensuring continuous operation of servers and services.
- Providing quality support for corporate customers.
- Troubleshooting of all network and system related problems.
- Opening tickets to track and document resolution of problems.
- 24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.
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